Lemongrass & Bergamot Cream Cleanser

Return & Refund Policy

We want you to feel confident in your purchase and satisfied with our products. Please read our policy carefully to understand the conditions for returns and refunds.

Returns

• Eligibility for Return:
  • Returns are accepted within 14 days of receiving your order.
  • Products must be unopened, unused, and in their original packaging.
  • Due to hygiene reasons, we cannot accept returns on items that have been opened or used unless they are faulty.
• Process for Return:
  • Contact us at [your email/contact information] to initiate the return process.
  • Include your order number and reason for the return.
  • Once approved, you will receive return instructions.
• Return Shipping:
  • The customer is responsible for return shipping costs unless the product is faulty or damaged.

Refunds

• Eligibility for Refund:
  • Refunds will be processed for returned items that meet the return criteria.
  • If the product is faulty or damaged, a full refund, including shipping costs, will be provided.
• Refund Processing Time:
  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7-10 business days.

Exchanges

• We do not currently offer exchanges. If you wish to receive a different product, please place a new order and follow the return process for the unwanted item.

Non-Returnable Items

• Gift cards and promotional items are non-refundable.

For further assistance, please contact us at aglowbeautyink@gmail.com.

All products are shipped using Yodel.

All orders over £75 qualify for free shipping